IT Helpdesk Analyst

Take the next step in your IT career with an exciting opportunity to join a supportive and forward-thinking team.

Proudly Awarded New Zealand’s Leading Resort at the 2025 World Travel Awards.

Our work ethos is nurturing and supportive. We are the Millbrook family and take great pride being one of New Zealand’s best places to work.

Overview

Set on 650 acres of lush green fairways, rolling hills and gentle streams, Millbrook Resort is an internationally acclaimed, luxury lifestyle resort, and we are proud to be an employer of choice within New Zealand.

This is a truly exciting career opportunity, and we seek exceptional people like yourself who are passionate IT professionals.

The Role

The Helpdesk Analyst is the first point of contact for IT support across Millbrook Resort. The role provides primarily Level 1 and some Level 2 support to staff and guests, ensuring fast, friendly and effective resolution of technology issues while upholding five‑star service standards. 

Success Profile
1–3 years’ experience in a Helpdesk, Service Desk, or IT Support role

• Strong customer service skills and the ability to communicate clearly with non-technical users
• Working knowledge of Windows 11, Microsoft 365, and basic networking
• Experience with ticketing systems and ITIL-based processes is an advantage
• A proactive, organised approach with great attention to detail
• Ability to remain calm and professional in a busy hospitality environment
• Excellent time management, problem solving and organisational skills
• Able to work in a team and ability to take direction and provide regular feedback
• Exceptional customer service skills for dealing with internal customers, external suppliers, and guests
• Excellent grooming standards
• Must have a clean NZ Driver’s Licence

Location:  Arrowtown, Queenstown. 

Hours: Full time permanent (40 hours per week guaranteed) 

Q & A with our IT Manager, Paul.

What is most exciting about this opportunity?

It is a dynamic working environment & great to be a part of a hard-working team. There are many opportunities for growth & development as well as training sessions. The benefits here at Millbrook are awesome – this includes accommodation rates & discounts on food & beverage outlets. The social club is a great benefit too – fun activities are planned once a month.

Describe a day in the life of working in the IT department.

There are a variety of tasks that the IT team will work on throughout the day. A few of these include:

• Install/upgrade or replace systems.
• Document work and provide guides for team members
• Collaborate on projects with departments.
• Attend meetings with other departments or management.

What is your favourite aspect of working in the IT department at Millbrook?

Being part of a supportive work environment that helps with professional growth and development. We can collaborate with other departments to provide a seamless service to Millbrook and its guests – this contributes to the overall success of Millbrook Resort

My Millbrook

We believe our people are our greatest assets, and love rewarding our hard-working team members. At Millbrook we encourage learning and professional development to help you grow and perform within your career. When you join the Millbrook family you will also enjoy a number of exciting benefits including; Discounts on products and services; Easy free car parking; Complimentary staff meals; and a daily travel allowance for team members who live more than 25km from the resort. 

If you wish to work in this dynamic, challenging and busy environment and have the attributes above, we’d love to hear from you. Begin your Millbrook journey today and apply!

Position description Apply now

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